I heard (and read) good reviews about Converge ICT. That’s why I applied–even though it took me quite a while for the application–that I can use for my studies (I am a distance learner of University of the Philippines Open University and Ateneo Graduate School). While I can use my mobile data, it is very important for me to have a stable connection so I will not lag behind with all my researches that need to be done online and at once.
I never had issues with my Converge connection for two weeks since the time I had it installed. It was just last week that I came at home and was anxiously trying to finish a research paper for my class when I noticed that my internet isn’t available.
I did what all customers should do in that instance. I contacted Converge ICT and felt quite disappointed with how the Customer Service Agent handled my query. But that is another issue that I am yet to discuss in a separate blog if time permits.
I even told my agent, who also happens to be our IT guy in the office, about what happened. He told me that there are instances that PLDT cuts the line of Converge for competitor-related agenda. That’s the first time I heard of it.
Come the next day, the technician of Converge came to my apartment. I asked them what’s the reason behind the problem of my connection. He told me that my line was disconnected by another service provider (and yes, PLDT for that matter) since they’re competitors.
Hours later, another agent who assisted me sent me this email.
With so much disappointment and of course to give PLDT the benefit of the doubt, I posted it on my blog’s FB page.
And some netizens were quick to point out that this also happened to them. So it’s not even an isolated case that I have experienced.
If this holds true that, indeed, PLDT is doing this stuff, then this is a very gross thing to do. Service providers should improve their unique selling proposition, their marketing strategy, and much more so their service. And not to settle in this kind of cheap acts of putting down the name of competitors. Let me speak on behalf of subscribers that we use the internet for our business, for our work, and studies. And this kind of practice not just affect the name of your competitors but our personal reasons why we have the internet in the first place.
Please, stop this kind of dirty tactics. Raise your standards–both in service and ethical practices–to make yours better.
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