Is PLDT Sabotaging Line Connections Of Converge?

I heard (and read) good reviews about Converge ICT. That’s why I applied–even though it took me quite a while for the application–that I can use for my studies (I am a distance learner of University of the Philippines Open University and Ateneo Graduate School). While I can use my mobile data, it is very important for me to have a stable connection so I will not lag behind with all my researches that need to be done online and at once.

I never had issues with my Converge connection for two weeks since the time I had it installed. It was just last week that I came at home and was anxiously trying to finish a research paper for my class when I noticed that my internet isn’t available.

I did what all customers should do in that instance. I contacted Converge ICT and felt quite disappointed with how the Customer Service Agent handled my query. But that is another issue that I am yet to discuss in a separate blog if time permits.

I even told my agent, who also happens to be our IT guy in the office, about what happened. He told me that there are instances that PLDT cuts the line of Converge for competitor-related agenda. That’s the first time I heard of it.

Come the next day, the technician of Converge came to my apartment. I asked them what’s the reason behind the problem of my connection. He told me that my line was disconnected by another service provider (and yes, PLDT for that matter) since they’re competitors.

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This was the photo sent to me by the technician that the line was indeed forcibly disconnected.

 

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This was one of the technicians of Converge who fixed my line. And beside it, they saw a connection of PLDT. What a nice coincidence.

Hours later, another agent who assisted me sent me this email.

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With so much disappointment and of course to give PLDT the benefit of the doubt, I posted it on my blog’s FB page.

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And some netizens were quick to point out that this also happened to them. So it’s not even an isolated case that I have experienced.

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If this holds true that, indeed, PLDT is doing this stuff, then this is a very gross thing to do. Service providers should improve their unique selling proposition, their marketing strategy, and much more so their service. And not to settle in this kind of cheap acts of putting down the name of competitors. Let me speak on behalf of subscribers that we use the internet for our business, for our work, and studies. And this kind of practice not just affect the name of your competitors but our personal reasons why we have the internet in the first place.

Please, stop this kind of dirty tactics. Raise your standards–both in service and ethical practices–to make yours better.

 

Joemar Belleza
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Joemar Belleza

Blogger-In-Chief at Bakla Po Ako, Confirmed!
Joemar is the Blogger-In-Chief of BaklaPoAko.Com. He is currently a graduate student in University of the Philippines Open University. He also studied at Maquillage Professionnel School of Makeup Artistry and School of Fashion and the Arts (SoFA). He is a bold advocate of education, environment and LGBT issues. An earner, dreamer and a lover. Before he was once a dream-sprouting seed. Now he's a tree in his renaissance and will always be evergreen. Hear him speak with his intelligent guide for gay news of the Philippines and worldwide, Bakla Po Ako. Confirmed!.Follow him on Twitter @belleza_joemar. Gay it forward!
Joemar Belleza
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About Joemar Belleza 342 Articles
Joemar is the Blogger-In-Chief of BaklaPoAko.Com. He is currently a graduate student in University of the Philippines Open University. He also studied at Maquillage Professionnel School of Makeup Artistry and School of Fashion and the Arts (SoFA). He is a bold advocate of education, environment and LGBT issues. An earner, dreamer and a lover. Before he was once a dream-sprouting seed. Now he's a tree in his renaissance and will always be evergreen. Hear him speak with his intelligent guide for gay news of the Philippines and worldwide, Bakla Po Ako. Confirmed!. Follow him on Twitter @belleza_joemar. Gay it forward!